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Description
About this item
- NOTICE: If the mug you received does not fit with the lid, please contact us directly and we will send replacement. This mug is a ceramic mug, it doesn’t keep as hot as steel insulated tumbler do.
- LARGE CAPACITY: This ceramic travel mug has a large capacity(21 oz), which will definitely meet your needs for office and home. If you don't like drinking tea or coffee from a steel or plastic travel cup. This travel mug is your best choice.
- STURDY & DURABLE: Designed with strong ceramic construction, made of lead-free, cadmium-free, high quality ceramic. The lid is BPA free. Suitable for hot and cold drinks. Mug is dishwasher and microwave safe. It's recommended to hand wash the lid and sleeve.
- COMFORTABLE TO USE: The lid is easy to slide open and sip. It's SPLASH proof, which can keep your coffee from splashing while driving to work. The leather sleeve can protecte your hand when the coffee is hot.
- UNIQUE GLAZE: So simple but classic design. Every mug is unique because of the special reactive glaze technique. A choice of five stylish colors makes a great gift for the Holidays, birthdays and special occasions.
- If you have any problem with our mug after received, just contact us! We promise that we will make every effort to solve it. We care deeply for our customers and make you our top priority! Thank you!
Shipping
Shipping Policy
At DEZOC, we aim to provide clear, reliable, and transparent shipping for all orders. Please review the information below to understand how orders are processed and delivered.
Order Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding U.S. public holidays).
Once your order has been processed, you will receive a confirmation email with tracking details once available.
Shipping Destinations
We currently ship to customers within the United States.
Shipping Methods & Delivery Time
Delivery times depend on the shipping method selected at checkout and the destination address.
Estimated delivery time:
5–12 business days after order processing.
Please note:
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Delivery timelines are estimates and may vary due to carrier delays, weather conditions, or peak shipping periods.
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Orders may arrive earlier or later than the estimated timeframe.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.
There are no hidden shipping fees added after checkout.
Order Tracking
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Tracking updates may take 24–48 hours to become active after shipment.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
DEZOC is not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout.
Delays & Exceptions
While we make every effort to deliver orders on time, DEZOC is not responsible for delays caused by:
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Carrier disruptions
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Customs or logistical issues
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Events beyond our reasonable control
If your order is significantly delayed, please contact our support team for assistance.
Contact Information
If you have questions about shipping or your order, please contact us:
Email: support@dezoc.com
Phone: +1 307 445 9382
Business Hours: Monday–Friday (U.S. Time Zone)
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