Refund & Return Policy

At DEZOC, customer satisfaction is important to us. This policy outlines the conditions under which returns and refunds are accepted. Please read it carefully before placing an order.

Return Eligibility

We accept returns under the following conditions:

• The return request is submitted within 30 days of the delivery date

• The item is unused, unworn, and in its original condition

• The item is returned in its original packaging, with all accessories included

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items marked as final sale

• Products that show signs of use or damage caused after delivery

• Products returned without original packaging or components

If you are unsure whether your item qualifies for return, please contact our support team before sending it back.

How to Request a Return

To initiate a return, please contact us at:

Email: support@dezoc.com
Include your order number and a brief explanation of the reason for the return.

Our support team will review your request and provide return instructions if the return is approved. Unauthorized returns may not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

• We recommend using a trackable shipping method, as DEZOC is not responsible for lost or undelivered return shipments.

Refunds

Once we receive and inspect the returned item:

• Approved refunds will be issued to the original payment method

• Refunds are processed within 5–10 business days after inspection

Please note that original shipping fees (if any) are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

• Contact us within 48 hours of delivery

• Provide clear photos of the issue

We will evaluate the issue and offer a replacement or refund where applicable.

Order Cancellations

Orders may be canceled only before processing begins.
Once an order has been processed or shipped, it cannot be canceled and must follow the return process.

Contact Information

For any questions regarding returns or refunds, please contact us:

Email: support@dezoc.com
Phone: +1 307 445 9382
Business Hours: Monday–Friday (U.S. Time Zone)