Return & Refund Policy

At DEZOC, operated by DIGITYING LLC, we value customer trust and satisfaction. This Return & Refund Policy explains the conditions under which returns, refunds, exchanges, and order cancellations are accepted. The policy is designed to be clear, fair, and transparent, ensuring customers understand their rights and our procedures before making a purchase on https://dezoc.com

By placing an order with DEZOC, you agree to the terms outlined below.

Return Eligibility

30-Day Return Window

Customers may request a return within 30 days of delivery. Return requests submitted after this period will not be accepted.

Accepted Reasons for Returns

DEZOC accepts returns only for the following reasons:

• Item received is damaged

• Item received is defective

• Item received is incorrect

Returns are not accepted for change of mind, preference-based reasons, or normal wear and tear.

Condition of Returned Items

Returned items must:

• Be unused and in original condition (unless damaged or defective upon arrival)

• Include original packaging, accessories, manuals, and inserts

• Show no signs of misuse, alteration, or intentional damage

Items that do not meet these conditions may be denied a refund or exchange.

Reporting Damaged, Defective, or Incorrect Items

Customers must report damaged, defective, or incorrect items within 2 days of delivery.

To report an issue, customers must email support@dezoc.com and include:

• Full name

• Order number

• Clear photos or videos of:

  • Outer packaging

  • Inner packaging

  • Product damage, defect, or incorrect item received

Failure to report issues within this timeframe may result in denial of the return request.

Return Authorization Process

All returns require prior approval.

How to Initiate a Return

Customers must contact support@dezoc.com to request return authorization. Once approved, DEZOC will provide:

• Return authorization confirmation

• Return shipping instructions

• Packaging requirements

Unauthorized returns or items sent without approval may be rejected.

Return Shipping

• Return shipping is fully covered by DEZOC for eligible returns (damaged, defective, or incorrect items).

• Customers must follow the provided return instructions to ensure safe transit.

• DEZOC is not responsible for items damaged due to improper return packaging.

Refund Process

Inspection & Approval

Once the returned item is received, it is inspected to verify eligibility. Inspection includes confirmation of:

• Product condition

• Completeness of contents

• Validity of the reported issue

Refund Method

• Approved refunds are issued only to the original payment method

• Cash refunds are not available.

Refund Timeline

• Refunds are processed within 10 business days after inspection approval.

• Banks and payment providers may require additional time to post the refund.

Exchanges

DEZOC allows exchanges only in cases where the item received was:

• Damaged

• Defective

• Incorrect

Exchanges are subject to product availability. If a replacement is unavailable, a refund will be issued instead. Exchange requests follow the same approval and inspection process as returns.

Order Cancellations

Cancellation Window

Orders may be canceled or modified within one (1) working day, provided the order has not entered processing.

Processed or Shipped Orders

• Orders that have already entered processing or shipping cannot be canceled.

• Customers must follow the return process after delivery if eligible.

Lost or Missing Packages

Package Marked as Delivered but Not Received

If tracking shows “Delivered” but the package was not received, customers should:

• Check the delivery location and nearby areas

• Confirm the shipping address

• Contact DEZOC for carrier investigation

Lost Shipments

If a package is confirmed lost by the carrier, DEZOC will offer a replacement or full refund, determined on a case-by-case basis.

Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information

• Inspecting orders promptly upon delivery

• Retaining packaging until the return window has passed

• Cooperating with documentation requests during return processing

Failure to meet these responsibilities may delay or prevent resolution.

Limitation of Liability

DEZOC is not responsible for delays, losses, or damages caused by carriers, force majeure events, or circumstances beyond our reasonable control. Our liability is limited to the original purchase price of the affected item

Contact Information

For return, refund, or exchange inquiries, customers may contact us using the details below:

Business Name: DEZOC
Operated By: DIGITYING LLC
Website: https://dezoc.com
Support Email: support@dezoc.com
Support Phone: +1 307 445 9382
Business Address: 1001 S Main St, Kalispell, MT 59901-1498, United States
Business Hours: Monday–Friday (U.S. Time Zone)