Frequently Asked Questions (FAQs)

1. Product Information

1.1 What types of products does DEZOC offer?

DEZOC specializes in Home & Living products designed to enhance everyday comfort and functionality. Our catalog includes carefully selected household essentials, organization solutions, décor items, and lifestyle products. We regularly update our inventory to ensure relevance, quality, and modern design standards.

1.2 Are DEZOC products new and authentic?

Yes. All products sold by DEZOC are brand new, unused, and shipped in original packaging. We do not sell refurbished, counterfeit, or used items.

1.3 How can I confirm product details before ordering?

Each product page includes detailed descriptions, specifications, and images. Customers are encouraged to review all information carefully prior to purchase. For additional clarification, our support team is available at support@dezoc.com.

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2. Ordering Process

2.1 How do I place an order?

1. Browse our website and select your desired product.

2. Add the item to your cart and proceed to checkout.

3. Enter your shipping and payment details.

4. Confirm your order.

An order confirmation email will be sent immediately after purchase.

2.2 Can I modify or cancel my order?

Orders may be modified or canceled within 1 working day of placement. Once an order enters processing or has shipped, modifications or cancellations are no longer possible.

2.3 How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information.

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3. Shipping & Delivery

3.1 Where does DEZOC ship?

We currently ship within the United States only.

3.2 What carriers do you use?

We ship through trusted U.S. carriers, including USPS, UPS, FedEx, DHL, and similar courier services.

3.3 How long does delivery take?

• Processing time: 3–4 business days

• Shipping time: 5–7 business days
  Delivery times may vary due to external carrier factors.

3.4 What are the shipping fees?

• Free shipping on orders of $50 or more

• $1.99 flat shipping fee for orders below $50

3.5 What if my package is delayed or lost?

If a shipment is significantly delayed or lost, DEZOC will review the case and may issue a refund or resolution on a case-by-case basis.

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4. Returns & Refunds

4.1 What is your return policy?

We accept returns within 30 days of delivery for:

• Damaged items

• Defective items

• Incorrect items received

Items must be unused and in original packaging.

4.2 Who pays for return shipping?

DEZOC covers return shipping costs for all approved returns.

4.3 How are refunds processed?

Approved refunds are issued to the original payment method after inspection of the returned item.

4.4 Do you offer exchanges?

Yes. Exchanges are available for eligible items, subject to stock availability.

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5. Payments & Security

5.1 What payment methods do you accept?

We accept the following secure payment options:

• Visa

• Mastercard

• PayPal

• Apple Pay

• Shop Pay

5.2 Is my payment information secure?

Yes. All transactions are processed through PCI-compliant, encrypted payment gateways. DEZOC does not store full payment card details.

5.3 Fraud prevention

We actively monitor transactions for fraud and reserve the right to cancel or refuse any order suspected of fraudulent activity.

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6. Warranty & Product Support

6.1 Do products include a warranty?

Some products may include a manufacturer warranty, where applicable. Warranty details will be specified on the product page.

6.2 Reporting damaged or defective items

Any damaged or defective items must be reported within 2 days of delivery with supporting photos.

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7. Customer Support

For any questions or concerns, please contact:

DEZOC (DIGITYING LLC)
Email: support@dezoc.com
Phone: +1 307 445 9382
Business Hours: Monday–Friday (U.S. Time Zone)

Address: 1001 S Main St, Kalispell, MT 59901-1498, United States

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Shipping Policy

DEZOC ships orders within the United States using reliable carriers such as USPS, UPS, FedEx, and DHL. Orders are processed within 3–4 business days, with standard delivery times of 5–7 business days. Free shipping is available on orders of $50 or more; otherwise, a flat $1.99 shipping fee applies.

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Refund & Return Policy

Returns are accepted within 30 days for damaged, defective, or incorrect items. DEZOC covers return shipping costs. Refunds are issued to the original payment method after inspection. Exchanges may be offered based on product availability.

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Privacy Policy

DEZOC respects customer privacy and collects only necessary personal information to process orders and provide customer support. All data is handled in compliance with U.S. laws and industry security standards. We do not sell or misuse customer information.

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Terms & Conditions

By using dezoc.com, customers agree to comply with these terms. DEZOC reserves the right to modify pricing, policies, and availability without notice. Liability is limited to the maximum extent permitted under U.S. law. DEZOC is not responsible for indirect or consequential damages arising from product use or delays beyond our control.

These terms are governed by the laws of the United States.